What are your shipping fees?
Free Ground shipping offer valid on orders $50 and over, and shipped in the contiguous United States. Orders under $50 will be charged $6.95 for ground shipping. Please note that ground orders will be shipped via UPS and delivered by UPS Surepost.
If you choose 2 Day or Overnight Shipping, regular charges will apply. Expedited orders will ship via UPS.
To participate you must select the "Ground Shipping" option to receive the free shipping offer.
|Ground - UPS Surepost||2nd Day - UPS||Next Day - UPS|
|Delivery in 1-12 Business Days||Delivery in 2-3 Business Days||Delivery by Next Business Day|
|$6.95 or Free in contiguous US over $50||$25.00||$35.00|
We're proud to offer international shipping. Please view our international shipping rates international shipping rates. Remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.
If an order is placed with us and then refused, you will be responsible for the original shipping costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. We've made every effort to minimize our international shipping charges.
What's the status of my order? How do I track my order?
Once you have placed an order, you can track it at any time. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
Will I get an order confirmation notice?
When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we've charged your credit card.
How do I know that my order has been shipped?
When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.
When will my order be shipped? When will it arrive?
It can take up to 2-4 business days to ship your order.
- This includes: payment authorization, order fulfillment and finalizing shipping/tracking details of your order.
- Excluding Saturday, Sunday and holidays
- All orders submitted Monday through Friday by 10:00 AM PST will take precedence on orders placed after this time frame.
The delivery option you have chosen determines when you will receive your order once it has shipped.
|UPS Surepost ground||UPS 2 day||UPS overnight|
|1-12 business days||2-3 business days||1-2 business days|
For consumer protection, all orders are subject for possible review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
Please note that ground orders will be shipped via UPS and delivered by UPS Surepost. Expedited orders will be shipped via UPS. A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track your order's status. If you need further assistance tracking your package, please visit www.ups.com or contact UPS directly at 1-800-742-5877 and provide your tracking number.
What countries do you ship to? How long does it take to deliver?
This site ships anywhere in the United States and Canada, and to select countries. Please view our international shipping rates. Remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information. You can also view our international partner sites.
Do you ship to PO boxes or APO/FPO addresses?
We are happy to announce that we now ship to P.O. boxes and APO/FPO addresses.
If I send my package as a gift, will the recipient receive the invoice?
Yes, but there is no pricing on the form. The Gift Message option box appears on the Order Receipt Form, but if you would still like us to remove the form from the package, please contact customer service.